Refund policy

Effective Date: March 02, 2026
Store: ABL - allbrandsleftover
Website: (Your domain)
Contact: (Your email / WhatsApp)

We want every customer to shop with confidence. Please read this policy carefully before placing an order.

1) Our Commitment

At ABL - allbrandsleftover, we sell surplus, leftover, and end-of-season clothing and fabric from well-known local fashion labels. Due to the nature of our stock, we maintain a fair and transparent return and refund process.

2) Return Eligibility

You may request a return or exchange within 7 days of delivery if:

You received a wrong item (different from what you ordered)
The item arrived damaged or defective
The item has a significant size or quantity discrepancy from what was listed

Items are not eligible for return if:

The item has been used, washed, or altered
Tags have been removed
The return request is made after 7 days of delivery
The item was purchased as clearance, final sale, or as-is
The concern is a minor color variation due to screen/lighting differences (disclosed in our Terms)

3) How to Request a Return

To raise a return request, contact us within the eligible timeframe with the following:

Your order number
Clear photos of the item and packaging
An unboxing video (mandatory for damage or wrong item claims)
A brief description of the issue

Requests without an unboxing video for damage/wrong item claims may not be processed. This helps us resolve your issue faster and fairly.

4) Exchange Policy

We offer exchanges for eligible items subject to stock availability. If the requested item is unavailable in the correct size or variant, a store credit or refund will be offered instead.

Exchanges are only processed once the original item is received and inspected by our team.

5) Refund Policy

Once your returned item is received and inspected, we will notify you of approval or rejection within 3–5 business days.

If approved, refunds are processed as follows:

Online payments: Refunded to the original payment method within 7–10 business days
COD orders: Refunded via bank transfer or EasyPaisa/JazzCash — you will need to provide account details
Store credit: Issued within 24–48 hours of approval (if preferred)

Shipping charges are non-refundable unless the error was on our end (wrong or damaged item).

6) Return Shipping

If the return is due to our error (wrong/damaged item), we will cover the return shipping cost
If the return is for any other eligible reason, the customer bears the return shipping cost
Items must be packed securely; we are not responsible for items damaged during return transit

7) Non-Returnable Items

The following are strictly non-returnable:

Clearance / final sale / as-is items
Items without original tags or packaging
Used, washed, or altered items
Items returned without prior approval or outside the return window

8) Order Cancellations

Orders can be cancelled before dispatch — contact us immediately via WhatsApp or email
Once dispatched, the order cannot be cancelled; the return process applies instead
COD orders cancelled after dispatch may affect your future COD eligibility